Refund Policy

On booking you are required to either pay in full or make a 30% non refundable deposit.

Adverse weather: In the case of adverse weather we offer a full return of deposit paid or full return of full payment in the event of heavy rain or high winds (24 mph or more) if the booking is outside. To take advantage of this option, you must telephone us no later than 6.00pm the day before the hire date.

Booking cancellation less than 4 weeks: If you need to cancel your booking for any reason and you give us less than 4 weeks notice:

If you paid a 30% deposit on booking: In this instance we will retain the non-refundable deposit for loss of booking but you are not required to pay the remaining balance.

If you paid for the full cost of the castle on booking: In this instance we will retain 30% of the full price paid for loss of booking and return 70% of the price paid back to you. For example if you paid £90, we would keep £27 and issue you a refund of £63.

Booking cancellation more than 4 weeks Where possible, if we are given more than 4 weeks’ notice of cancellation you will be allowed to transfer your booking to another suitable date within 6 months of original booking date.

Inappropriate space/area: If we need to abort setup due to inadequate, inappropriate surface type, area of setup being inaccessible, area of setup not cleared of debris and mess Bounce Buddy reserve the right to cancel any booking. In this instance we will retain the 30% non-refundable deposit or 30% of the full balance paid (issuing you a refund of 70%) for loss of booking but you are not required to pay the remaining balance.